Support
Get the right help for your digital system.
Submit software support requests, start a new consultation, send project details, track order status and contact WeDoCodes for websites, portals, POS systems, dashboards, integrations and cybersecurity services.
Support route selector
What do you need help with?
Select the closest support route. The action panel will show what to prepare before submitting the request.
Existing project support
Get support for an active or delivered project.
Use this path when a current WeDoCodes system, website, portal, dashboard or digital workflow needs review, correction, update or technical support.
Project or order reference
Issue subject and affected module
Screenshot or file note
User role and device details
Submit support request
Support request console
Submit a support request.
This form sends the request to support@wedocodes.com. Attach screenshots or PDF notes where useful.
Priority guide
Choose the correct priority.
Select the priority based on business impact and include the recommended details in your request.
Priority
Use when
Recommended details
Critical
System is not usable, login is blocked, billing is stopped or live operation is affected.
System name, issue time, affected users, screenshots, browser/device and business impact.
High
Important feature is not working, report issue affects decisions, or POS / appointment / order flow is affected.
Module name, sample record, expected result, actual result and steps to reproduce.
Normal
Change request, content update, layout correction, new report request or user permission update.
Required change, reference screen, role affected, sample format and preferred result.
Low
General question, training request, documentation, future improvement or non-urgent clarification.
Question summary, related module and preferred communication method.
Before you submit.
Clear details help identify the issue faster and protect sensitive information during support communication.
What happened?Explain the issue in simple words.
Which module is affected?POS, dashboard, login, report, portal or website page.
Who was using the system?Admin, cashier, manager, doctor, customer or staff role.
Expected resultDescribe what should have happened.
Actual resultDescribe what happened instead.
Screenshot or screen recordingAttach a safe screenshot or PDF note where useful.
Device and browserMention Windows, mobile, tablet, Chrome, Safari or other details.
Date and timeAdd when the issue happened or started.
Live operation impactTell whether billing, booking, login or reports are blocked.
Do not share secretsDo not send passwords, OTP, private keys, API tokens or card details.
Support access panel
Open the correct support action.
Use these actions for tracking, support, project details, company profile and email contact.
Track Order
Open project or order tracking where enabled.
Track order →Request Support
Submit a support request for an issue or change.
Submit request →Project Information
Send workflow, users, reports and required system details.
Submit details →Company Profile
Open or download the WeDoCodes profile PDF.
Open PDF →Careers
Open career information and future team opportunities.
View careers →Email Support
Send an email directly to WeDoCodes support.
support@wedocodes.com →Support knowledge shortcuts
Prepare the right details before contacting support.
Choose the area that matches your request, then submit the support form with the correct details.
Software support
Prepare system name, module, user role, expected result and screenshot.
Submit request →POS support
Prepare product, SKU/barcode, bill number, stock item or cashier detail.
Submit request →Website support
Prepare page URL, browser, screenshot and required content change.
Submit request →Portal support
Prepare login role, request ID, customer action and status issue.
Submit request →Cloud and hosting
Prepare domain, hosting detail, integration name and affected service.
Submit request →Security and access
Prepare role, permission issue, affected user and access expectation.
Submit request →Billing and process
Prepare project reference, invoice reference and requested clarification.
Submit request →Training and handover
Prepare users, modules, training scope and preferred schedule.
Submit request →Service notice
Support status.
Use the support form for issues, project details and consultation requests. Critical requests should include business impact details.
Website supportAvailable
Project supportAvailable
Consultation requestsOpen
Company profile downloadAvailable
Security notice
Protect sensitive information.
WeDoCodes will request secure access only through an agreed support process.
For your safety, do not share passwords, OTP codes, private keys, payment card details, API tokens or full database credentials through public forms.
Use screenshots without secrets
Mask customer-sensitive data
Share access only after agreement
Use official support communication
Need help from WeDoCodes?
Use the support form for structured requests, send project information for new systems or email support@wedocodes.com.